AppAdvize Score
out of 10 · How we scoreShort answer
Crisp scores 8/10 in our review and is best for small saas and e-commerce businesses wanting live chat at low cost and bootstrapped founders who need support chat without intercom's pricing. The standout: Free plan covers core live chat for small teams without expiry. Watch out: Advanced automation and integrations require paid plan. There's a free plan to start with.
Reviewed by the AppAdvize editorial team · last verified March 2026
Overview
Crisp is a customer messaging platform centered on live chat, but it also covers a shared team inbox, a knowledge base, chatbot builder, and email campaigns. The free plan is notably generous: 2 agents, unlimited chat history, and a live chat widget — covering the core use case for very small teams. Crisp's chatbot builder lets you automate answers to common questions before routing to a human. Popular with bootstrapped SaaS companies and small e-commerce businesses.
Pricing
Free — Free — 2 agents, unlimited chat history
Pros & Cons
What we like
- ✓Free plan covers core live chat for small teams without expiry
- ✓Clean chat widget that looks good on any site
- ✓Chatbot builder to handle common questions automatically
- ✓Knowledge base and email campaigns included on paid plans
Watch out for
- ✕Advanced automation and integrations require paid plan
- ✕Less powerful than Intercom for in-product onboarding
- ✕CRM features thin compared to dedicated tools
Best for
- Small SaaS and e-commerce businesses wanting live chat at low cost
- Bootstrapped founders who need support chat without Intercom's pricing
Not ideal for
- Enterprise teams needing SLA management (Zendesk or Freshdesk)
- Businesses primarily running support via email tickets (Help Scout is better)
Alternatives
See all Crisp alternatives, compared →Crisp FAQ
Is Crisp worth it?
Crisp scores 8/10 in our review and is a strong fit for small saas and e-commerce businesses wanting live chat at low cost. Standout: Free plan covers core live chat for small teams without expiry. Main trade-off: Advanced automation and integrations require paid plan.
Is Crisp free?
Crisp is free to use — Free — 2 agents, unlimited chat history.
What are the best Crisp alternatives?
Top Crisp alternatives are Intercom, Help Scout, HubSpot. See our full comparison at /tools/crisp/alternatives.
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AppAdvize Scores
Quick Facts
- Founded
- 2015
- Users
- 400,000+ websites
- Setup time
- ~15 min
- Complexity
- simple
- Maturity
- growing
Last verified: 2026-03-01